PPG Meeting 15th December 2016 @ 10.00am
Attendees:
Scot Richardson 	Janet Mason          
Gloria Twidal                  Lynn Hardman          
David Birks	Peter Hardman
Sarah Flynn                     Karen Andrew                          
Tim Mason (Chairperson)      

Apologies: 
Tabitha Koroma
Carol Lynch  

Agenda:
1.	Practice Leaflet 
2.	Hospital Details 
3.	Radio Streaming 
4.	Christmas Jumper day 
5.	Kath Howlett
6.	Telephone triage during anticipated busy periods 

Practice leaflet – SR – not ready will defer to the next meeting
Hospital details – SF has spoken to the hospital, hopefully the problem will resolve itself, as long as the patients correct surgery code is on all patient information will come to us.  DB due to move home shortly we will track the details on the system.
Radio Streaming – radio via the jayex is possible although we will be limited to stations, KA just awaiting contact will hopefully be sorted before the next PPG meeting.
Christmas Jumper day – JAFP will be having a Christmas jumper day on the 16th December, all proceeds will go to Save the Children

Kath Howlett - We have a new practice nurse joining us permanently from March for two days a week.
Telephone triage during busy periods – TM was on hold on the telephone for 40 minutes while trying to get an appointment, eventually had to come in to the front desk.  On the day in question we had a GP triaging each call that came in.  It was decided in future that we will look at the wall board and live feed back to the doctor when there are too many patients waiting and monitor the situation.

Date of next meeting 2nd February at 10:00am